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GARDEN POLICIES
Security Procedures: Due to increased security screening, including random metal detection of entrants, TD Banknorth Garden management strongly requests that all guests arrive one hour prior to all scheduled event times to avoid and/or minimize waiting lines. Enhanced security measures were adopted by the TD Banknorth Garden as part of a multi-level security protocol developed by the industry at large subsequent to the events of September 11, 2001. A heightened government advisory may result in additional security screening and/or restrictions. Guests are also reminded that bags, backpacks, luggage, coolers, parcels, briefcases and like articles will be strictly prohibited from the facility. All guests will be subject to search, at TD Banknorth Garden's discretion, of their person and/or possessions (including women's handbags of normal size that may be allowed entry after such search). Patrons with prohibited articles will be turned away at the entrances and no storage or "check area" will be provided for such items. Enforcement will be without exceptions. Ticketing Procedures: Consumer Warning - The TD Banknorth Garden uses bar code scanning for ticket admissions. As a result, fans should be careful when purchasing tickets and should ensure that the seller is a TD Banknorth Garden licensed ticket seller, such as the TD Banknorth Garden Box Office, all Ticketmaster outlets, Ticketmaster by phone, and Ticketmaster.com. Otherwise, you may be purchasing a ticket that is invalid and will be denied admission! Prohibited Items ALL ITEMS brought into the arena are subject to inspection. For safety reasons the following list of items are not permitted in the arena:
Weapons Prohibited Guests, including law enforcement personnel not present in an official capacity, are prohibited from bringing weapons into the arena. TD Banknorth Garden does not provide weapon lockers. Weapons may not be checked in at the Guest Relations Office. Weapons include, but are not limited to, the following: Firearms, explosives, stun guns, handcuffs, brass knuckles, sticks, clubs, batons, martial arts instruments, pepper spray, tear gas, knives with blades over 2 inches in length. Guests found in possession of the above-mentioned items will be asked to remove the item from the arena or dispose of it. Guests who refuse to comply will be evicted from the arena and may be subject to arrest. Alcohol Service Management/Policy: Alcohol is served at most TD Banknorth Garden events. Garden staff is trained in responsible alcohol service management. To purchase alcoholic beverages, a patron must present a valid MA driver's license, MA liquor ID, passport or military ID, which indicates the patron to be a least 21 years of age (MA ID cards, duplicate licenses, expired licenses, damaged licenses and driver's licenses, which do not have photos, will not be accepted). Out of state licenses are acceptable only if the patron is at least 25 years of age and another form of identification (e.g., credit card) will be required if the patron is between 25 and 30 years of age. Any patron in the possession of alcoholic beverages on premises may be requested to produce identification, which must satisfy the foregoing requirements. No refunds will be offered for confiscated alcoholic beverages. Any patron who presents false identification or who passes alcohol to a minor may be subject to eviction and arrest. We will not serve more than two alcoholic beverages to a patron at one time and we reserve the right to limit service to one drink per patron. Our alcohol service will end at least one hour prior to the scheduled end of an event. We reserve the right to discontinue the sale of alcohol at any time. We will not serve any patron whom we believe to be intoxicated. Alcoholic beverages may not be taken into or removed from these premises. Any patron in the possession of alcoholic beverages not obtained on premises will be subject to eviction. Intoxicated Guests TD Banknorth Garden reserves the right to deny entry to intoxicated guests. Any intoxicated guests causing a disturbance during an event will be asked to leave the facility and may be subject to arrest. Camera Policy The following rules are general and can be overridden based on a specific request from the attraction or promoter: Sporting Events: Non-flash, still cameras without a detachable lens, may be used to take pictures of sporting events or events where house lights are illuminated during a performance. Cameras with detachable lens are prohibited from all TD Banknorth Garden events. Any tripod or other photography equipment may not be used or placed in any area of the building without building issued media credentials. Concerts and other Events: The Event Promoter reserves the right to deny camera use at any time during or before the concert and to prohibit the use of any camera that is deemed unacceptable. Cameras with detachable lens are prohibited at all TD Banknorth Garden concerts. The use of flash photography is also prohibited. Video and Audio Equipment: 1. Use of movie cameras and video or audio recording equipment is strictly prohibited by event promoters, and the TD Banknorth Garden reserves the right to confiscate any tape or film. 2. For certain Concerts and Family Shows, suite lights will be dimmed to a safe level in order to compliment the atmosphere of the event. Food and Beverage Guests may not bring food and/or beverage items into the arena at any time. Guests must dispose of the unauthorized items prior to entrance into the arena. The Guest Relations Office will not check-in or store any food or beverage items. Guests with specific/special dietary needs due to medical conditions or religious requirements should contact the TD Banknorth Garden at 617.624.1331. No Re-Entry During Events The TD Banknorth Garden has a "no re-entry" policy during events. Guests who wish to return a prohibited item to their vehicle or need to exit and re-enter due to personal emergencies (i.e. retrieve medicine from vehicle), must first make contact with a Guest Relations Supervisor to make necessary arrangements. Non-Smoking Environment Smoking is not permitted in the arena at any time. Lost and Found TD Banknorth Garden management assumes no responsibility for items lost at events. All lost and found items are to taken to the Guest Relations Office (Level 4, Loge 4) during events. Guests should visit the Guest Relations Office during the event to inquire about lost items. After the conclusion of an event, Guests may contact TD Banknorth Garden Lost and Found at 617.624.1331 to inquire about lost items. Guest Code of Conduct The TD Banknorth Garden is committed to enhancing safety and creating a more enjoyable experience for everyone. The following guidelines have been set in order to meet this goal:
Accessibility Information The TD Banknorth Garden meets or exceeds all structural and service requirements as stipulated by the Americans with Disabilities Act. For more information on our accessibility, please click here. Door Opening Times The time the doors to the TD Banknorth Garden open will vary according to the event. The typical times are noted below. Please check in advance by calling 617.624.1000.
The First Aid office is located on Level 4 across from Section 15/16. Lost Children/Persons Children should be told to contact the nearest TD Banknorth Garden staff member should they become lost. Lost children will be taken to the Guest Relations Office (Level 4, Section 4). Parents looking for a lost child should go to this office as well. |
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